Payment Refund Process In BookingPress Plugin

Want to manage appointment refunds when customers cancel their BookingPress appointments? In this video tutorial, you’ll learn how to set up the refund settings in BookingPress and enable refunds for appointment cancellations from the front end. The video covers the available Full Refund and Partial Refund options including how to set refund rules based on how many hours or days before the appointment the cancellation is made and choose a fixed or percentage deduction from the paid amount. You’ll also see how to add multiple refund rules and enable refunds for partially paid or deposit transactions.

The video then shows the complete refund process with a customer booking an appointment through the front end booking form and the admin cancelling the appointment from the BookingPress dashboard. On top of which, you’ll see how the configured refund rules are applied when the appointment is cancelled and how the refund is processed through the Stripe payment gateway. The video even shows where the refunded amount is reflected in the Payments section of BookingPress.